Last updated: August 27, 2026
QMagnets.com is owned and operated by Neuromagnetics Australia Pty Ltd, ABN 65 092 937 481 (“Neuromagnetics Australia”, “Q Magnets”, “we”, “our” or “us”).
We respect the privacy of visitors, customers, practitioners and other people who interact with us. This Privacy Policy explains the types of personal information we may collect, how we collect, use, disclose and protect that information, and the choices available to you.
This Privacy Policy applies to QMagnets.com and services provided through the website.
Information We May Collect
Depending on how you interact with us, we may collect information including your name, email address, telephone number, billing and shipping address, account information, order and transaction information, product enquiries, correspondence, marketing preferences and information you provide when contacting us.
When you use the website, we may also collect technical and usage information such as browser and device information, IP address, pages visited, interactions with website features, referring pages, session information and information collected through cookies and similar technologies.
If you communicate with us about a health condition, symptoms, treatment or product use, including through our AI-assisted Brand Agent, information you choose to provide may include health-related information. Please only provide information that is reasonably necessary for us to respond to your enquiry and do not provide unnecessary sensitive information.
Payment and transaction information may be processed by third-party payment providers. The way payment-card information is handled depends on the payment method selected at checkout.
How We Collect Information
We may collect personal information directly from you when you place an order, create an account, subscribe to communications, complete a form, contact us, communicate with customer support or interact with our AI-assisted Brand Agent.
We may also collect information automatically through cookies, analytics technologies, website logs and similar technologies when you use QMagnets.com.
Information may also be received from service providers involved in processing payments, fulfilling orders, delivering products, operating our website, providing analytics or customer-support services, and other functions necessary to operate our business.
How We Use Information
We may use personal information to process and deliver orders, administer customer accounts, answer enquiries, provide product and customer-support information, communicate about purchases, manage returns and warranties, operate and improve QMagnets.com, maintain website security, understand how visitors use the website, improve our products and customer experience, and comply with legal and regulatory obligations.
Where you have subscribed or where otherwise permitted, we may use your contact information to provide newsletters, educational information, product information, offers or other marketing communications. You may unsubscribe from marketing communications at any time using the unsubscribe facility provided in those communications.
Microsoft Clarity
We use Microsoft Clarity to better understand how visitors use and interact with QMagnets.com.
Clarity may collect website interaction and usage information through behavioural analytics, heatmaps, session replay, cookies and similar technologies. This information helps us understand how visitors navigate the website, identify usability problems, improve the customer experience, improve website performance and security, and assess the effectiveness of our website and marketing activities.
Microsoft Clarity may use first-party and third-party cookies and other technologies. Where applicable, the use of non-essential Clarity cookies is controlled through our cookie-consent system.
More information about cookies and how to manage your choices is available in our Cookie Policy and through the Cookie Settings facility on our website.
Information collected through Microsoft services may be processed by Microsoft in accordance with the Microsoft Privacy Statement.
Microsoft Clarity Brand Agents
QMagnets.com uses Microsoft Clarity Brand Agents, an AI-assisted customer experience designed to help visitors find products and information, ask questions and receive assistance while using the website.
To provide this service, the Brand Agent may use Q Magnets business information, including product, inventory, pricing and brand information, as well as relevant order-management information. Information you provide when interacting with the Brand Agent, including the content of your conversation and information about your interactions with the agent, may be shared with and processed by Microsoft to operate, secure and improve the service.
Because Q Magnets products relate to health and pain management, a visitor may choose to mention symptoms, conditions or other health-related matters when asking a question. You are not required to provide unnecessary health information to use the Brand Agent. Please do not provide payment-card details or sensitive personal information that is not necessary for your enquiry.
The Brand Agent is intended to provide product information, educational information and customer assistance. It is not a substitute for individual medical diagnosis or professional healthcare advice.
You may request removal of stored insights derived from your Brand Agent interactions by asking the agent to delete or forget your saved information or previous interactions.
For more information about Microsoft’s handling of information, refer to the Microsoft Privacy Statement.
Cookies and Similar Technologies
QMagnets.com uses cookies and similar technologies for functions including operating the WooCommerce shopping cart and customer sessions, remembering preferences, measuring website use, improving website performance and, where applicable, supporting advertising and marketing.
Some cookies are necessary for the website to function. Other cookies are non-essential and, where required by applicable law, are used according to your consent preferences.
You can review the types of cookies used, change your choices and learn more in our Cookie Policy or through Cookie Settings on the website.
Disclosure to Service Providers
We may disclose personal information to trusted third parties where reasonably necessary to operate our business or provide services to you. These may include website and hosting providers, ecommerce providers, payment processors, customer relationship and email communication providers, analytics and technology providers, Microsoft, freight and postal providers, professional advisers and other contractors that provide services on our behalf.
We may also disclose information where required or authorised by law, or where reasonably necessary to protect our rights, users, customers, systems or property.
We do not disclose personal information to third parties simply for their independent use unless you have consented, the disclosure has been described to you, or it is otherwise permitted or required by law.
Overseas Processing and Disclosure
Some of the technology and service providers used by Q Magnets operate internationally. As a result, personal information may be processed, stored or accessed outside Australia, including through international cloud, ecommerce, analytics, communications and technology providers.
The particular processing locations used by global service providers may change from time to time. We take reasonable steps appropriate to the circumstances when using service providers that process personal information on our behalf.
Security
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
Information may be stored in electronic systems operated by us or by service providers acting on our behalf. No method of electronic transmission or storage can be guaranteed to be completely secure, but we take reasonable measures appropriate to the nature of the information and the services involved.
Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business and transaction records, resolve disputes and meet legal, accounting and regulatory requirements.
When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and subject to applicable legal requirements.
Access and Correction
You may contact us if you wish to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to or changing personal information.
Privacy Questions and Complaints
If you have a question, concern or complaint about how we handle your personal information, please contact us through the Contact Us details provided on QMagnets.com.
We will take privacy enquiries and complaints seriously and will seek to respond within a reasonable period.
Where Australian privacy law applies and you are not satisfied with our response, you may also have the right to raise your concern with the Office of the Australian Information Commissioner (OAIC).
Third-Party Websites
QMagnets.com may contain links to websites and services operated by third parties. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy information provided by those organisations before providing personal information to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices or legal obligations.
The current version will be published on QMagnets.com and the “Last updated” date at the top of the policy will identify when it was most recently revised.
